I. POSITION INFORMATION DATE: 

A. POSITION:   Licensed Professional 

Counselor 

B. CLASSIFICATION:   Exempt

C. ACCOUNTABLE TO:   BH Director

D. DEPARTMENT:    Clinical

E.  PROGRAM:   Shelter 

F.  OSHA Category:   

II. JOB SUMMARY

Performs individual, group, and crisis intervention counseling to persons experiencing social, emotional, and trauma from domestic violence and sexual assault. Provides testing appropriate for license and makes appropriate referrals for services, supervises, consults with others about outreach opportunities. Assess and evaluate problems through the use of case history, interview and observation to assist persons to achieve more effective personal and social development.

III. RESPONSIBILITIES AND AUTHORITIES

A.  Provides individual, group, and crisis counseling relative to trauma from domestic violence and sexual assault regardless of race, sex, ethnic origin, religion, or income.

B. The LPC utilizes the most appropriate channel of client care to include, phone visits, or on-site visits. 

C. Identify clients with urgent mental health conditions and make appropriate referrals.

D. Maintains up to date and confidential records on clients.  Accurately document all services in Therapy Appointment.

E. Helps clients understand problems, define goals, and develop realistic action plans.

F. Collects information using interviews, case histories, observational techniques, and other assessment tools. 

G. Develops therapeutic and treatment plans based on patients interests, abilities, and needs.

H. Consult with other professionals to discuss therapies, treatments, counseling resources, or techniques, and to share occupational information.

I. Acts as a advocate between client and other community resources as needed. 

J. Provides professional direction in development and expression of the organization’s philosophical concepts and goals.

K. Complies with credentialing requirements and submits requested information on a timely basis.

L. Organize work time and perform required functions in a timely manner.

M. Comply with all company policies and procedures.

N. Participates in continuing staffing with supervisors and staff.

O. Observe confidentiality requirements.

IV PERFORMANCE STANDARDS:

Performance will be evaluated by the Behavioral Health Director, using the ARK’s Performance Evaluation Form; wherein a satisfactory overall rating is considered a minimal acceptable level of performance.

V ADDITIONAL RESPONSIBILITIES:

A. May assist other staff members with their duties as work load dictates.

B. Attends seminars, complies with in-service training requirements, attends mandatory staff meetings and conferences as needed or requested.

C. Uses equipment safely and effectively.

D. Demonstrates an appropriate level of knowledge of Advocacy, awareness of the organization’s mission and values, knowledge of client rights.

E. Demonstrates knowledge of policies and procedures for safety in the workplace including response to: employee injury, fire, security, incidents, ban on smoking, utility failure and response to medical emergencies.

F. Uses and protects access code for computer.

G. Utilizes the employee handbook, chain of supervision and other resources.

H. Demonstrates awareness of process improvement methodology (design, measure, assess, improve). Actively participates in performance improvement activities.

VI QUALIFICATIONS

A. Master’s Degree in Counseling or Clinical Psychology or a related field of study.

B. Must possess current licensure as a Licensed Professional Counselor in the State of  

Texas.

C. Personality and demeanor to deal with the public and distraught clients.

D. Ability to deal with problems and interact effectively and professionally with others.

E. Bilingual in English/Spanish is preferred.

F. High ethical standards.

G. Well-organized, self-directed, and team leader.

H. Superior time management skills and ability to meet deadlines.

I. Strong oral and written communication skills.

J. Ability to respond effectively to the most sensitive inquiries or complaints.

K. Consumer advocate for quality health care and services.

L. Ability to handle multiple projects.

M. Ability to motivate, confront and self-disclose.

VIIPHYSICAL REQUIREMENTS:

A. Must be able to perform the essential functions of the position. 

B. Must be able to meet the attendance requirements of the position. 

C. Must be able to communicate with the public and staff. 

D. Must be able to access all other agency locations unassisted. 

E. Must not pose a direct threat to the health or safety of other individuals in the workplace

JOB DESCRIPTION

I. POSITION INFORMATION DATE: 

A. POSITION: Licensed Clinical Social Worker

B. CLASSIFICATION: Exempt

C. ACCOUNTABLE TO: Behavioral Health Director

D. DEPARTMENT: Clinical

II. JOB SUMMARY

Licensed Clinical Social Workers (LCSWs) support their clients with everyday problems related to mental health, behavioral issues and emotional problems and trauma, including evaluating clients to determine their needs and the support options that can help them, creating individualized care plans for each client, conducting assessments and diagnosing mental health conditions, and counseling, advocate for clients and connect them with community resources. LCSW’s collaborate with other care providers to coordinate services.

III. FUNCTIONS AND RESPONSIBILITIES:

· Provides screening, evaluation, diagnosis, and treatment to individuals, or groups while assuring that a comprehensive service plan is developed and that it meets individual client needs. This comprehensive plan will include both brief, problem focused therapy that assist clients in self-management skills. 

· Assures that documentation of all encounters, including screening, individual, and group counseling sessions are completed after each visit.  

· Ensure adequate clinician coverage within the shelter during operating hours. 

· Provide quality control of the behavioral health department including compliance with accreditation standards. 

· Assures that Behavioral Health clients are assisted through the use of the Agency’s established referral system for in-house services, and to appropriate community agencies, while also providing consultation to provider staff to assure proper interdepartmental support. This will entail full integration with all Behavioral Health Services staff. 

· Document all outcome measures for the BH program, including other outcome measures implemented in the course of practice and appropriate to demonstrate clients BH status. 

· Attends and actively participates all departmental meetings and in agency activities in order pursue the mission and vision of the ARK. 

· Provides excellent internal/external customer service via telephone, fax or face-to-face contact to assist clients with their self- identified care needs and representing the Agency in any outside communication or activities. 

· Establishes and maintains a working relationship with community-based agencies in the best interest of the client or the Agency. 

· Performs other related duties as assigned. 

IV. PERFORMANCE STANDARDS:

Performance will be evaluated by your supervisor, using the ARK’s Performance Evaluation Form; wherein a satisfactory overall rating is considered a minimal acceptable level of performance.

V. ADDITIONAL RESPONSIBILITIES:

A. May assist other staff members with their duties as work load dictates.

B. Completes required CEUs per specialization and attends seminars, complies with in-service training requirements, attends mandatory staff meetings and conferences as needed or requested.

C. Uses equipment safely and effectively.

D. Demonstrates an appropriate level of knowledge of advocacy, awareness of the organization’s mission and values, knowledge of patient rights.

E. Demonstrates knowledge of policies and procedures for safety in the workplace including response to: employee injury, fire, security, incidents, ban on smoking, utility failure, response to medical emergencies, and handling of hazardous material.

F. Uses and protects access code for computer.

G. Utilizes the employee handbook, chain of supervision and other resources.

H. Demonstrates awareness of process improvement methodology (design, measure, assess, improve). Actively participates in performance improvement activities. 

VI. MINIMUM QUALIFICATIONS: 

· Masters’ Degree in Social Work from an accredited Council on Social Work Education (CSWE) program

· LCSW certification.

· Licensed to practice in the State of Texas

· Thorough knowledge of parenting issues, communication skills, family dynamics, brief and focused psychotherapeutic interventions such as cognitive behavioral, problems-based counseling.

· Must have a current BLS certificate.

· 2 years’ experience as counselor or LCSW preferred.

· Bilingual in English and Spanish is preferred.

VII. SKILLS AND ABILITIES:

· Ability to work well with all staff, community, and volunteers

· Ability to plan and organize work with minimal supervision

· Knowledge of and sensitivity to cultural diversity

· Able to learn and operate multiple software programs.

· Able to maintain confidentiality of information.

· Able to work flexible hours.

· Must have a calm demeanor.

· Well-organized, self-directed, and team leader.

· Superior time management skills and ability to meet deadlines.

· Strong oral and written communication skills.

· Ability to respond effectively to the most sensitive inquiries or complaints.

· Ability to handle multiple projects.

· Ability to motivate, confront and self-disclose.